TV PRODUCTS INDIA PVT LTD Return Policy

15 day money back guarantee is applicable to certain pre intimated products only.

If, TV PRODUCTS INDIA PVT LTD, offers a “15-day money back guarantee on certain products, then if for any reason, you are not 100% satisfied with the product, you can simply return the item within 15 days of receipt, for a full refund of the order value, excluding the original shipping charges, if applicable at the time of purchase. You may return most new, unopened items sold by TV PRODUCTS INDIA PVT LTD other than the ones mentioned below. All merchandise returned must be in new condition with original packaging and must include all accessories / freebies supplied.

Conditions for return:

• 1. Products should be returned in their original packaging along with the original price tags and labels. Products/Items must NOT BE used.
• 2. Soft furnishings, like bed sheets, duvets, pillows, soft toys etc. can only be returned if they are unopened.
• 3. All electronics, gadgets, mobiles, etc. must be returned along with all accessories and other items in the original packaging.
• 4. Make-up items may be returned after it has been opened if the colour of the product does not meet your expectations. However, it should not have been used.
• 5. We regret that we will not be liable for refund for any item returned that are received by us damaged or lost in transit. It is advised that the return packets should be strongly and adequately packaged so that there is no damage of goods in transit.

The following items are excluded from our return policy for health, safety and fair use reasons:

• 1. Items that are classified as hazardous materials or inflammable liquids or gases cannot be returned.
• 2. Products that are perishable in nature (Food items, chocolates, plants & flowers)
• 3. Electronics and mobiles (including MP3 player).
• 4. Any electronic item or gadget with a missing serial number or original seal missing, cannot be returned. Mobiles phones cannot be returned if a SIM card has been inserted in the phone.
• 5. Jewellery (including body Jewellery), Lingerie, Books, DVDs, CDs and games cannot be returned.
• 6. All Gift Certificates.
• 7. Factory-sealed sports collectible sets.
• 8. Any book, e-book, software, CD, DVD, VCD and video game that have been opened/taken out of the original plastic wrapper.
• 9. Health and personal care, and hygiene products are not returnable, including:
  • • Cholesterol monitors.
  • • Diabetic/glucose monitors
  • • Cosmetics, Perfumes, Fragrances and Deodorants
  • • Thermometers
  • • Contraceptives
  • • Innerwear and lingerie

  Items on special or season promotions and stock clearance:

  •  The selling price of these items have been drastically reduced. In order to enable us to provide you with such savings, we do not accept returns of the items sold under promotion or stock clearance. The product description page will clearly state that you will not be able to return such item; unless it arrives in a damaged condition or is defective.

How to return your product?

• • For return of the product please get in touch with our Customer Service Team at 022 – 61289090 who will guide you on the process for the same, before using the product, or write to us at our feedback section on TV PRODUCTS INDIA PVT LTD.com and we will get back to you.
• • The return process of the product can be restricted depending on the nature and category of the product. For Example: Products related to personal hygiene or skin care will not be eligible for any form of refund or return once used.

Refunds

• • Refunds would be processed so as to reach the customer (if by cheque) or a credit to the credit card account within a maximum of 9 working days from the date of receipt of returned product by TV PRODUCTS INDIA PVT LTD or its business partner.
• • Cheques will be made in favour of the name as in the “billing name” provided at the time of placing the order.
• • For orders placed through Gift Certificates/vouchers of TV PRODUCTS INDIA PVT LTD, refund would be provided in form of a fresh Gift Certificate /voucher of the same value.

However, if any product is delivered that is not the same as per your original order or is delivered in a damaged condition, you have to inform our customer care team within 48 hours of receipt of such products. The same will be replaced by us at no extra cost. For the process of replacement of such product/s please see the section above ‘how to return your product?’